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Shared Server Support

Shared Server Support

Shared Server Support

Shared Server Support is the best for shared hosting providers. This support plan not only offers complete server support package but also cover the server security. This plan is cost effective as this not only save your time but also by covering the 24×7 Full technical support via Helpdesk and live chat support. To Add more we do also provide the monitoring your servers absolutely FREE. Please contact our sales department If you have more than 2 server to manage and surely we can come up with nice discounted price.

Shared Server Support feature

Unlimited Tickets Support

  • Manage Unlimited Tickets 24×7 using Helpdesk (Kayako, PerlDesk etc…)
  • Escalate Tickets to Concerned Department if needed

Response Time 1 Hour as per SLA

  • Initial Response within 1 Hour to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department (Sales or Billing)
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

Services Optimization

  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, MailEnable etc…)
  • And Many More…

Server Management

  • Full Server Management Plan
  • Server Security
  • Service Optimizations
  • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

24×7 Servers Monitoring Free worth $25

  • Techs will be monitoring the Server 24×7
  • Restart Services if necessary
  • Fix issues if any of the services have problems

24×7 Live Chat Support

  • Unlimited Live Chat Support via (Live Response, CCS, Provide Support etc.)
  • Handling Most of the Issues via Live Chat
  • Escalating Sales and Billing Related Chats to Concerned Department

Communication with Datacenters

  • For Server Reboots (Via Ticket, Remote Console etc…)
  • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

Basic & Advance Security

  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • Alerts on Brute Force Attacks
  • Rootkit and Root Access Alerts
  • PHP Hardening
  • Re-Secure a Server after Intrusion
  • Root Email Alerts
  • And Many More…

Risk Free Trial: 2 Days 24 Hours Only

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