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Sleep Well Plan

OurSleep Well Plan Ensure that you do sleep in night hours without any worry of your server or business, this plan is mainly for those who need someone to handle the servers and support only during night hours. Our support team will be working for you for 12 hours, 7 days a week thus providing you complete support.

Unlimited Tickets Support

Semi Dedicated 12×7 Technical Team
Manage Unlimited Tickets 12×7 using Helpdesk (Kayako, PerlDesk etc…)
Escalate Tickets to Concerned Department if needed

Response Time 1 Hour as per SLA

Initial Response within 20 minutes to your Clients
Routine follow-up with the Tickets
Escalating Tickets to Proper Department (Sales or Billing)
Pre-Sales Support
Get Necessary Details from Clients to Fix the Issues Quickly

Unlimited Tickets Support

Semi Dedicated 12×7 Technical Team
Manage Unlimited Tickets 12×7 using Helpdesk (Kayako, PerlDesk etc…)
Escalate Tickets to Concerned Department if needed

Response Time 1 Hour as per SLA

Initial Response within 20 minutes to your Clients
Routine follow-up with the Tickets
Escalating Tickets to Proper Department (Sales or Billing)
Pre-Sales Support
Get Necessary Details from Clients to Fix the Issues Quickly

Services Optimization

Apache
IIS
MySQL
MS-SQL
Mail Servers (EXIM, Qmail, MailEnable etc…)
And Many More…

Server Management

Full Server Management Plan
Server Security
Service Optimizations
Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

12×7 Servers Monitoring

Techs will be monitoring the Server 24×7
Restart Services if necessary
Fix issues if any of the services have problems

Weekly Reports

Sending Ticket Reports ( Resolved, Pending and Closed Tickets )
Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Communication with Datacenters

For Server Reboots (Via Ticket, Remote Console etc…)
Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

Basic & Advance Security

Server Securing and Hardening
Firewall Installation & Configurations
Alerts on Brute Force Attacks
Rootkit and Root Access Alerts
PHP Hardening
Re-Secure a Server after Intrusion
Root Email Alerts
And Many More…

Sleep Well Plan

Sleep Well Plan

Unlimited Tickets Support

Response Time 1 Hour as per SLA

Unlimited Tickets Support

Response Time 1 Hour as per SLA

Services Optimization

Server Management

12×7 Servers Monitoring

Weekly Reports

Communication with Datacenters

Basic & Advance Security

Risk Free Trial: 2 Days 24 Hours Only

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