Level 1 Dedicated Staff Plan

Fully Dedicated Staff

Level 1 Dedicated Staff Plan

Our Dedicated Staff Plan is built of Subject Experts who is Industry recognized and Internationally Certified; This will delegate the dedicated expert team who will work in for you from our Indian office 24×7 a day if you go with 4 Tech. The skills of these system administrators can be used to perform Complex Technical issues, Server Managements, Live Chats and Installations of Customized Third Party Scripts based on your immediate needs.

$250.00

/ Tech

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Fully-Dedicated_Staff feature

Unlimited Tickets Support

  • Dedicated Support Team
  • Unlimited Tickets ( WHMCS, Kayako or any Custom Support Desk )
  • Tickets Escalation to Concerned Department

Response Time 30Min as per SLA

  • Initial Response within 30Min to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department (Sales or Billing)
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

Communication with Datacenters

  • For Server Reboots (Via Ticket, Remote Console etc…)
  • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

Server Management

  • Full Server Management Plan
  • Server Security
  • Service Optimizations
  • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

12×7 Servers Monitoring

  • Techs will be monitoring the Server 24×7
  • Restart Services if necessary
  • Fix issues if any of the services have problems

Weekly Reports

  • Sending Ticket Reports ( Resolved, Pending and Closed Tickets )
  • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Services Optimization

  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, MailEnable etc…)
  • And Many More…

Third Party Scripts Support

  • Installing, Configuring Scripts like Joomla, WordPress, Mambo and other Fantastico Based Scripts
  • Server Monitoring Software like Nagios etc.
  • Advance Application Installations

Basic & Advance Security

  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • Alerts on Brute Force Attacks
  • Rootkit and Root Access Alerts
  • PHP Hardening
  • Re-Secure a Server after Intrusion
  • Root Email Alerts
  • And Many More…

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