Level 1 Dedicated Staff Plan

Dedicated Staff

Level 1 Dedicated Staff Plan

Our Dedicated Staff Plan is built of Subject Experts who is Industry recognized and Internationally Certified; This will delegate the dedicated expert team who will work in for you from our Indian office 24×7 a day if you go with 4 Tech. The skills of these system administrators can be used to perform Complex Technical issues, Server Managements, Live Chats and Installations of Customized Third Party Scripts based on your immediate needs.

Fully-Dedicated_Staff feature

Unlimited Tickets Support

  • Dedicated Support Team
  • Unlimited Tickets ( WHMCS, Kayako or any Custom Support Desk )
  • Tickets Escalation to Concerned Department

Response Time 30Min as per SLA

  • Initial Response within 30Min to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department (Sales or Billing)
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

Communication with Datacenters

  • For Server Reboots (Via Ticket, Remote Console etc…)
  • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

Server Management

  • Full Server Management Plan
  • Server Security
  • Service Optimizations
  • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

12×7 Servers Monitoring

  • Techs will be monitoring the Server 24×7
  • Restart Services if necessary
  • Fix issues if any of the services have problems

Weekly Reports

  • Sending Ticket Reports ( Resolved, Pending and Closed Tickets )
  • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Services Optimization

  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, MailEnable etc…)
  • And Many More…

Third Party Scripts Support

  • Installing, Configuring Scripts like Joomla, WordPress, Mambo and other Fantastico Based Scripts
  • Server Monitoring Software like Nagios etc.
  • Advance Application Installations

Basic & Advance Security

  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • Alerts on Brute Force Attacks
  • Rootkit and Root Access Alerts
  • PHP Hardening
  • Re-Secure a Server after Intrusion
  • Root Email Alerts
  • And Many More…

Level 1 Semi Dedicated Staff Plan

Our Semi Dedicated Staff Plan is built of Subject Experts who is Industry recognized and Internationally Certified; the idea of semi dedicated staff is minimizing the support cost by sharing the team on few technical projects on same time. The response time may not be exactly as dedicated staff but you will be satisfied with the overall performance and the skills of our system administrators.

Semi Dedicated Staff Plan feature

Unlimited Tickets Support

  • Semi Dedicated 12×7 Technical Team
  • Manage Unlimited Tickets 12×7 using Helpdesk (Kayako, PerlDesk etc…)
  • Escalate Tickets to Concerned Department if needed

Response Time 1 Hour as per SLA

  • Initial Response within 1 Hour to your Clients
  • Routine follow-up with the Tickets
  • Escalating Tickets to Proper Department (Sales or Billing)
  • Pre-Sales Support
  • Get Necessary Details from Clients to Fix the Issues Quickly

Services Optimization

  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, MailEnable etc…)
  • And Many More…

Server Management

  • Full Server Management Plan
  • Server Security
  • Service Optimizations
  • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

12×7 Servers Monitoring

  • Techs will be monitoring the Server 12×7
  • Restart Services if necessary
  • Fix issues if any of the services have problems

Weekly Reports

  • Sending Ticket Reports ( Resolved, Pending and Closed Tickets )
  • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Communication with Datacenters

  • For Server Reboots (Via Ticket, Remote Console etc…)
  • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

Basic & Advance Security

  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • Alerts on Brute Force Attacks
  • Rootkit and Root Access Alerts
  • PHP Hardening
  • Re-Secure a Server after Intrusion
  • Root Email Alerts
  • And Many More…

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