Level 1 Semi Dedicated Staff Plan

Our Semi Dedicated Staff Plan Plan is built of Subject Experts who is Industry recognized and Internationally Certified; the idea of semi dedicated staff is minimizing the support cost by sharing the team on few technical projects on same time. The response time may not be exactly as dedicated staff but you will be satisfied with the overall performance and the skills of our system administrators.
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$ 195.00

/ Tech
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Unlimited Tickets Support

      • Semi Dedicated 12×7 Technical Team
      • Manage Unlimited Tickets 12×7 using Helpdesk (Kayako, PerlDesk etc…)
      • Escalate Tickets to Concerned Department if needed

Response Time 1 Hour as per SLA

      • Initial Response within 30Min to your Clients
      • Routine follow-up with the Tickets
      • Escalating Tickets to Proper Department (Sales or Billing)
      • Pre-Sales Support
      • Get Necessary Details from Clients to Fix the Issues Quickly

Server Management

      • Full Server Management Plan
      • Server Security
      • Service Optimizations
      • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

Communication with Datacenters

      • For Server Reboots (Via Ticket, Remote Console etc…)
      • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

Services Optimization

      • Apache
      • IIS
      • MySQL
      • MS-SQL
      • Mail Servers (EXIM, Qmail, MailEnable etc…)
      • And Many More…

12×7 Servers Monitoring

      • Techs will be monitoring the Server 24×7
      • Restart Services if necessary
      • Fix issues if any of the services have problems

Basic & Advance Security

      • Server Securing and Hardening
      • Firewall Installation & Configurations
      • PHP Hardening
      • Rootkit and Root Access Alerts
      • Re-Secure a Server after Intrusion
      • Alerts on Brute Force Attacks
      • Root Email Alerts
      • And Many More…

Weekly Reports

      • Sending Ticket Reports ( Resolved, Pending and Closed Tickets )
      • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Risk Free Trial: 2 Days 24 Hours Only

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