Ticket Support

Ticket Support

Ticket Support

Ticket Support is a monthly basis plan. Please note that while a ticket with one response from our team is counted as one complete ticket (this includes escalated tickets), a ticket with 20 responses from our team is also counted as one complete ticket. You may contact our sales department sales@365hostingsupport.com if you have more than 150 tickets on average per month.

$450.00

per Server / Monthly

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Ticket Support feature

Ticket Slabs

  • 150 Tickets $3 Per Ticket

Control Panel and OS Support

  • cPanel, Plesk, DirectAdmin, Helm ¬ CentOS, Fedora, RHEL or FreeBSD
  • Fixing License Issues, Spamming, Abuse or Server Load Issues

Response Time 30 Minutes

  • Initial Response Time 30 minutes
  • Resolution Time Maximum 5 Hours, Though Tickets are Resolved within 1 Hour

Services Optimization

  • Apache Tweaking
  • Mail Server Tweaking
  • MySQL Optimization
  • Deactivation of Unused/Insecure Services

Server Management

  • Full Server Management
  • Server Security
  • Server & OS Upgrades
  • Service Optimizations

150 Tickets Support

  • Manage Tickets Using your Helpdesk (Kayako, PerlDesk etc…)
  • Unlimited Administration & Server Management
  • Escalate Tickets to Concerned Department if Needed ( Abuse, Sales or Billing )

Basic Security

  • Server Securing and Hardening
  • Firewall Installation & Configurations
  • Alerts on Brute Force Attacks
  • SMTP Tweaking
  • PHP Hardening
  • Root Email Alerts
  • Weekly Server Reports

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