Ticket Support

Ticket Support is a monthly basis plan. Please note that while a ticket with one response from our team is counted as one complete ticket (this includes escalated tickets), a ticket with 20 responses from our team is also counted as one complete ticket. You may contact our sales department sales@365hostingsupport.com if you have more than 150 tickets on average per month.
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$ 450.00

/ Month
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Ticket Slabs

      • 150 Tickets $3 Per Ticket

Basic Security

      • Server Securing and Hardening
      • Firewall Installation & Configurations
      • Alerts on Brute Force Attacks
      • SMTP Tweaking
      • PHP Hardening
      • Root Email Alerts
      • Weekly Server Reports

150 Tickets Support

      • Manage Tickets Using your Helpdesk (Kayako, PerlDesk etc…)
      • Unlimited Administration & Server Management
      • Escalate Tickets to Concerned Department if Needed ( Abuse, Sales or Billing )

Control Panel and OS Support

      • cPanel, Plesk, DirectAdmin, Helm ¬ CentOS, Fedora, RHEL or FreeBSD
      • Fixing License Issues, Spamming, Abuse or Server Load Issues

Server Management

      • Full Server Management
      • Server Security
      • Server & OS Upgrades
      • Service Optimizations

Response Time 30 Minutes

      • Initial Response Time 30 minutes
      • Resolution Time Maximum 5 Hours, Though Tickets are Resolved within 1 Hour

Services Optimization

      • Apache Tweaking
      • Mail Server Tweaking
      • MySQL Optimization
      • Deactivation of Unused/Insecure Services