Level 1 Dedicated Staff Plan

Our Dedicated Staff Plan is built of Subject Experts who is Industry recognized and Internationally Certified; This will delegate the dedicated expert team who will work in for you from our Indian office 24×7 a day if you go with 4 Tech. The skills of these system administrators can be used to perform Complex Technical issues, Server Managements, Live Chats and Installations of Customized Third Party Scripts based on your immediate needs.
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$ 250.00

/ Tech
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Unlimited Tickets Support

      • Dedicated Support Team
      • Unlimited Tickets ( WHMCS, Kayako or any Custom Support Desk )
      • Tickets Escalation to Concerned Department

Response Time 30Min as per SLA

      • Initial Response within 30Min to your Clients
      • Routine follow-up with the Tickets
      • Escalating Tickets to Proper Department (Sales or Billing)
      • Pre-Sales Support
      • Get Necessary Details from Clients to Fix the Issues Quickly

Server Management

      • Full Server Management Plan
      • Server Security
      • Service Optimizations
      • Linux ( cPanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)

Communication with Datacenters

      • For Server Reboots (Via Ticket, Remote Console etc…)
      • Follow-up with the DC for any issues ( Hardware, Reboots or Upgrades

Services Optimization

      • Apache
      • IIS
      • MySQL
      • MS-SQL
      • Mail Servers (EXIM, Qmail, MailEnable etc…)
      • And Many More…

12×7 Servers Monitoring

      • Techs will be monitoring the Server 24×7
      • Restart Services if necessary
      • Fix issues if any of the services have problems

Basic & Advance Security

      • Server Securing and Hardening
      • Firewall Installation & Configurations
      • PHP Hardening
      • Rootkit and Root Access Alerts
      • Re-Secure a Server after Intrusion
      • Alerts on Brute Force Attacks
      • Root Email Alerts
      • And Many More…

Weekly Reports

      • Sending Ticket Reports ( Resolved, Pending and Closed Tickets )
      • Weekly Server Status Report (Disk Usages, Security Status, Server Performances etc.)

Third Party Scripts Support

      • Installing, Configuring Scripts like Joomla, WordPress, Mambo and other Fantastico Based Scripts
      • Server Monitoring Software like Nagios etc.
      • Advance Application Installations